Color can process a refund up to 30 days after purchase of the Color test, if the sample has not been received by our lab. Refunds will appear on the card used to purchase your Color test or Color gift code. If you have requested such a refund, and we have already shipped the collection kit to you, we will deduct from your refund both a $25 cancellation fee (to cover the cost of each kit) as well as the shipping and handling charge.

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