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Genetics: For Providers
Ordering Color
What does each possible order status mean?
What does each possible order status mean?
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Written by Color Support
Updated over a week ago

Awaiting verification

  • Your order will be placed once we have verified the associated providers. This process may take up to a few days after submitting the order. A provider will only need to be verified the first time they order Color. 

Order placed

  • We have received your order and your patient has been sent a requisition code to use when purchasing their Color test. 

Patient purchased

  • Your patient has used the requisition number to purchase their Color test and we have sent a saliva collection kit to the address they provided.

Processing sample

  • We have received your patient’s sample at the lab and it is in process.

New sample needed

  • We were unable to process your patient’s sample at the lab. Your patient has been notified and a new Color test has been sent to them. 

Released to provider

  • Results are available for you to view via your Color Provider Platform account. 

  • Your patient is not yet able to view their results. They will be notified that their results are ready to be viewed for the release time you specified when placing the order.

Released to patient

  • Results are available for the patient to view via their secure online account on our HIPAA-compliant website, Your patient has not yet viewed their results online.

Viewed by patient

  • Your patient has viewed their results via their secure online account on our HIPAA-compliant website,

Updated results

  • Your patient’s results have been updated. A new version of the results is available for you and your patient to view.

Test canceled

  • Either you or your patient has requested that this order be canceled. Please contact or call us toll-free Monday through Friday between 7am and 4pm Pacific Time at (844) 352-6567 in the US. Those outside the US can reach us at +1 650-651-7130.

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