Who will provide my consultation?

Your consultation will be performed by a clinician from one of our partner networks. They ensure that their clinicians possess the credentials, training, licensing, experience, and competence to provide high-quality and cost-effective care.

How do video consultations work?

Your clinician will complete the consultation with you on a video call. If the information you provide indicates that a consultation may be appropriate, you will be given a link for a video consultation with a clinician.

How do phone consultations work?

Your clinician will complete the consultation with you on a phone call. If the information you provide indicates that a consultation may be appropriate, a clinician will call you at the number provided.

What if I need to update my phone number for a phone consultation?

Please email or call our patient support team for assistance updating your phone number. You can email treatments@color.com or call (844) 352-6567.

How quickly can I talk to a clinician?

Filling out the survey to determine whether you are eligible to speak to a clinician should take you about 5 minutes. If treatment may be appropriate for you, your clinician will join the call in 5–30 minutes to complete the evaluation (within standard business hours of 8 AM to 10 PM EST, 7 days a week).

Do I need special software for a video consultation?

You can use any smartphone or computer with video capabilities. No special software is required.

What if I miss my consultation?

  • For video consultations, a clinician will wait up to 10 minutes for you to join the video call. If the clinician cannot complete a video call with you, they will not be able to complete your evaluation. If you miss a video consultation, please request another one through your Color dashboard.

  • For phone consultations, if you don’t answer the first call, they’ll call you one more time after 10 minutes. If the clinician can’t reach you after two calls, they won’t be able to complete your consultation. If you miss a phone consultation, please request another one through your Color dashboard.

What hours are consultations available?

Clinicians are available for consultations from 8 AM to 10 PM EST, 7 days a week.

What languages are supported?

Consultations for COVID-19 antiviral treatment are currently available in Amharic, Arabic, English, French, Haitian Creole, Hmong, Korean, Mandarin Chinese (simplified and traditional), Marshallese, Portuguese, Russian, Somali, Spanish, Tagalog, Vietnamese, and Marshallese.

Currently, consultations to discuss lab tests, birth control, or smoking cessation are only available in English.

If you indicate you speak a language other than English when requesting a consultation, a medical interpreter will join your consultation. They may ask you the same questions you answered when you requested your consultation, so that they can translate them into English for your clinician. At this time, documentation of your visit will be in English. Additionally, follow-up questions to Color’s clinical network partners will need to be in English.

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