If my clinician prescribes a medication, how will I receive it?

If the option is available, you may choose home delivery through our pharmacy partner WellDyne (at no cost to you) or pharmacy pickup from your preferred pharmacy (dependent on supply). If you choose home delivery, prescriptions received before 5 PM EST Monday through Friday will be sent via next-day air. If you are requesting a consultation on Saturday or Sunday, you may want to consider pharmacy pickup instead. You'll be able to discuss pharmacy options with your clinician and may change your choice based on their guidance.

If there is no option to provide pharmacy information when you scheduled your consultation, you’ll be able to select your preferred pharmacy for pickup during your consultation.

If I’ve chosen home delivery, how will I know when my medication has shipped?

You will receive an email from our pharmacy partner WellDyne when your prescription ships. It will also include tracking information.

How do I find out the status of my prescription?

If you chose home delivery, WellDyne will email you when it ships. If you chose local pharmacy pickup, contact the pharmacy directly. If you are not sure what you chose, you can sign in to your account at Color.com and review your consultation details. If you still have questions, you can email treatments@color.com. Please have your consultation ID ready. You can find your consultation ID by signing in to your Color account and navigating to the latest information about your consultation. Your consultation ID is in the “Consultation details” section.

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