Who will provide my consultation?

Your consultation will be performed by a clinician from one of our partner networks. They ensure that their clinicians possess the credentials, training, licensing, experience, and competence to provide high-quality and cost-effective care.

How do video consultations work?

If you scheduled a video consultation, your clinician will text you a link for a video consultation at the scheduled time. This link can also be found on your Color dashboard.

How do phone consultations work?

If you scheduled a phone consultation, your clinician will call you at the scheduled time. If you have forgotten your appointment date and time, it can be found on your Color dashboard.

How do I cancel or reschedule my consultation?

To cancel or reschedule your consultation, contact Support by emailing treatments@color.com or calling (844) 352-6567 from 9 AM to 8 PM EST, 7 days a week.

What if I miss my consultation?

  • For video consultations, a clinician will wait up to 10 minutes for you to join the video call. If the clinician cannot complete a video call with you, they will not be able to complete your evaluation. If you miss a consultation, please request another one through your Color dashboard.

  • For phone consultations, if you don’t answer the first call, they’ll call you one more time after 10 minutes. If the clinician can’t reach you after two calls, they won’t be able to complete your consultation. If you miss a consultation, please request another one through your Color dashboard.

What languages are supported?

Scheduled consultations are currently only available in English. We expect to be adding support for additional languages soon.

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