What should I do if I forgot to activate my kit before mailing it in?
  1. Color Support
  2. For Current and Prospective Clients
  3. Activating Your Kit

What should I do if I forgot to activate my kit before mailing it in?

Your kit must be activated in order to process it in the laboratory. If your sample is returned without being activated, we will send you a new kit and contact you by email with instructions to provide and activate your new sample.

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