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Essential Care
Essential Care
Information related to Color’s Essential Care offering
General Information
What care services are provided by the Essential Care program?
What behavioral and mental health care is provided by Essential Care?
What cardiometabolic diseases conditions are assessed for by Essential Care?
For behavioral and mental health care, what type of patients and use cases are supported?
What can Essential Care tell me about my risk of cancer?
What tests are run on the sample collected by the sample collection kit?
Is a home blood test the same as a lab test?
How should I prepare for my screening?
How do you keep my information safe?
Why are kits not available in the state of New York?
Ordering a Test Kit
When will my kit arrive?
How can I track the status of my order?
Does my kit have an expiration date?
Do shipping temperatures affect my kit or my results?
Kit Activation and Return
What happens when I receive my kit?
How do I return my kit?
What should I do if I forgot to activate my kit?
Sample Collection
How do I collect my blood sample?
How do I use the blood pressure monitor?
What do I do with the blood pressure monitor when I’m done?
I’m having trouble getting enough blood from my finger. What should I do?
Do I need to fast before collecting my sample?
What should I do if I activated my kit and then realized I hadn’t fasted?
Results
When will I get my results?
How will I receive my results?
How should I read my results?
Why does my lab report show different things than my web report?
What is total cholesterol?
What is HDL cholesterol?
What is LDL cholesterol?
What are triglycerides?
What is hemoglobin A1c?
What is aspartate aminotransferase?
What is alanine aminotransferase?
What is body mass index?
What is blood pressure?
What is pulse?
Virtual Visits
What is the purpose of meeting with a healthcare provider?
Are there fees associated with meeting with a healthcare provider?
What should I expect from an Essential Care visit?
Who will I meet with during my visit?
How do video visits work?
How do I cancel or reschedule my visit?
What if I miss my visit?
What languages are supported?
What can I expect after my visit?
What is a care plan?
How do I learn more about what programs are available to me?
How can I share a record of my visit with my primary care physician?
Are you able to write a sick slip, work excuse, or return-to-work note?
How can I report an issue?
