Genetics: For Clients

Information to help you provide a sample, activate your Color kit, or with your Color account or results

Color Support avatar
102 articles in this collection
Written by Color Support
Purchasing Color Genetics Tests

How much does the Color test cost?

Color Support avatar
Written by Color Support
Updated over a week ago

What is included in the cost of the Color tests?

Color Support avatar
Written by Color Support
Updated over a week ago

What payment methods does Color accept?

Color Support avatar
Written by Color Support
Updated over a week ago

What payment options does Color accept?

Color Support avatar
Written by Color Support
Updated over a week ago

Does Color accept insurance?

Color Support avatar
Written by Color Support
Updated over a week ago

How do I purchase new Color tests as an existing Color client?

Color Support avatar
Written by Color Support
Updated over a week ago

What is Color For All?

Color Support avatar
Written by Color Support
Updated over a week ago

What is Color's refund policy?

Color Support avatar
Written by Color Support
Updated over a week ago

What is Color’s cancellation policy?

Color Support avatar
Written by Color Support
Updated over a week ago

Can I use insurance for an order placed by a physician from Color's external network of independent physicians?

Color Support avatar
Written by Color Support
Updated over a week ago

Does my insurance require prior authorization to cover the Hereditary Cancer Test?

Color Support avatar
Written by Color Support
Updated over a week ago

I received a notice from my insurance company. Is this a bill?

Color Support avatar
Written by Color Support
Updated over a week ago

Is the money I donated tax-deductible?

Color Support avatar
Written by Color Support
Updated over a week ago

When will my Color kit arrive?

Color Support avatar
Written by Color Support
Updated over a week ago

Does Color ship to P.O. Boxes?

Color Support avatar
Written by Color Support
Updated over a week ago

What should I do if my shipping address is wrong?

Color Support avatar
Written by Color Support
Updated over a week ago

What do I do if I never received my kit?

Color Support avatar
Written by Color Support
Updated over a week ago

Can I purchase Color as a gift?

Color Support avatar
Written by Color Support
Updated over a week ago

What happens if my recipient decides not to use their Color test?

Color Support avatar
Written by Color Support
Updated over a week ago

If I give a Color test as a gift, can my recipient’s own provider order their testing?

Color Support avatar
Written by Color Support
Updated over a week ago
Color Results

How can I track the status of my sample?

Color Support avatar
Written by Color Support
Updated over a week ago

When will my results be ready?

Color Support avatar
Written by Color Support
Updated over a week ago

When will my results be ready if my stored sample is being reused?

Color Support avatar
Written by Color Support
Updated over a week ago

Why is the average turnaround time a 3-4 week window?

Color Support avatar
Written by Color Support
Updated over a week ago

How should I prepare for my results?

Color Support avatar
Written by Color Support
Updated over a week ago

What are some of the things I should do with my results?

Color Support avatar
Written by Color Support
Updated over a week ago

What happens to my results if I update my health history?

Color Support avatar
Written by Color Support
Updated over a week ago

Where can I go for resources and information about cancer, cancer research, and advocacy?

Color Support avatar
Written by Color Support
Updated over a week ago

Where can I go for resources and information about hereditary heart conditions?

Color Support avatar
Written by Color Support
Updated over a week ago

Where can I go for resources and information about medication response genetic testing?

Color Support avatar
Written by Color Support
Updated over a week ago

What are the methods and limitations of the Color Hereditary Cancer Test?

Color Support avatar
Written by Color Support
Updated over a week ago

What are the methods and limitations of the Color Hereditary Heart Health Test?

Color Support avatar
Written by Color Support
Updated over a week ago

What are the methods and limitations of the Color Medication Response Genetic Test?

Color Support avatar
Written by Color Support
Updated over a week ago

What is Color Discovery?

Color Support avatar
Written by Color Support
Updated over a week ago

Can I receive information about my ancestry from Color?

Color Support avatar
Written by Color Support
Updated over a week ago

How do I request my low coverage whole genome sequencing data?

Color Support avatar
Written by Color Support
Updated over a week ago