Color

Color Support

Kelly Tangney

Information related to Color's Genomics offering 

Genetics

Information to help you provide a sample, activate your Color kit, or with your Color account or results

Genetics: For Clients

What is Color?

What does Color Extended include?

What is the Hereditary Cancer Test?

What is the Hereditary Heart Health Test?

What is the Medication Response Genetic Test?

What is the Color Hereditary Disease Risk Test 2.0?

Will Color’s tests tell me if I have cancer, high cholesterol, or a heart condition?

Will Color’s tests tell me definitively if a specific medication will or won’t work?

Does Color offer testing to children?

Can I talk to a genetics expert about my results?

Who can I contact to discuss other questions?

The Color Tests

How much does the Color test cost?

What is included in the cost of the Color tests?

What payment methods does Color accept?

What payment options does Color accept?

Does Color accept insurance?

How do I purchase new Color tests as an existing Color client?

What is Color For All?

What is Color's refund policy?

What is Color’s cancellation policy?

Can I use insurance for an order placed by a physician from Color's external network of independent physicians?

Does my insurance require prior authorization to cover the Hereditary Cancer Test?

I received a notice from my insurance company. Is this a bill?

Is the money I donated tax-deductible?

When will my Color kit arrive?

Does Color ship to P.O. Boxes?

What should I do if my shipping address is wrong?

What do I do if I never received my kit?

Can I purchase Color as a gift?

What happens if my recipient decides not to use their Color test?

If I give a Color test as a gift, can my recipient’s own provider order their testing?

Purchasing Color Genetics Tests

What countries is Color available in?

Who can I contact for more information about international questions?

What languages is Color available in?

How much does it cost to ship Color internationally?

Who pays the customs duties and taxes when shipping internationally?

How do I return my saliva sample to Color from outside the US?

What should I do if I need to change my shipping information or replace the return shipping materials?

Using Color Outside the US

What types of samples does Color accept?

I have received my saliva kit for DNA testing, what do I do now?

Why is another sample needed if I have previously chosen to store my sample?

What should I do if I made a mistake while providing my sample?

What happens if my saliva sample cannot be processed?

How quickly do I need to return my sample?

Is my saliva sample stable if I do not return it right away?

I am having trouble providing a saliva sample. How can I produce enough saliva?

Will my kit expire?

Providing a Sample

How do I activate my saliva collection kit?

Will my results be returned without health history?

What if I don’t have access to my family’s health history?

Why do I need to provide my health history?

What should I do if I forgot to activate my kit before mailing it in?

Activating Your Color Kit

Transcript of "Will my doctor or health care provider know what to do with my genetic test results? " video

Will my doctor or health care provider know what to do with my genetic test results?

How can I track the status of my sample?

Transcript of the "How do I share my genetic test results with family members?" video

How do I share my genetic test results with family members?

Transcript of the "How can genetic testing help me get the right medicine?" video

How can genetic testing help me get the right medicine?

When will my results be ready?

When will my results be ready if my stored sample is being reused?

Why is the average turnaround time a month or more?

How should I prepare for my results?

What are some of the things I should do with my results?

What happens to my results if I update my health history?

Where can I go for resources and information about cancer, cancer research, and advocacy?

Where can I go for resources and information about hereditary heart conditions?

Where can I go for resources and information about medication response genetic testing?

What are the methods and limitations of the Color Hereditary Cancer Test?

What are the methods and limitations of the Color Hereditary Heart Health Test?

What are the methods and limitations of the Color Medication Response Genetic Test?

What is Color Discovery?

Can I receive information about my ancestry from Color?

How do I request raw genomic data used to generate my Color clinical report?

Medication Response Genes and Medications: Does It Matter for Me?

Color Results

What is the Color’s Family Testing Program?

What is the risk to my relatives if I have a mutation?

Why is it important for relatives of mutation carriers to be tested?

Can I use Color to confirm that I have a mutation?

Which Color test will my relative receive?

What should I do if I don’t have a copy of my results?

Who will see the results I share with Color?

Why is a copy of the test results needed?

If I receive discounted testing based on a family member’s results, will they be able to see mine?

If I used Color for my testing, do I need to provide my results again?

Why are you only covering first-degree relatives?

Are half-siblings covered?

Is the Family Testing Program available to people who live outside the United States?

Color's Family Testing Program

Research Studies

Support Group Resources

What is a genetic counselor?

Is there a cost to consult with a Color Genetic Counselor?

What happens during a genetic counseling session?

How do I talk with a Color board-certified genetic counselor?

Genetic Counseling

What is a gene?

Transcript of the "What is happening with my sample?" video

What is happening with my sample?

Transcript of the "Do DNA variants always cause disease?" video

Do DNA variants always cause disease?

Transcript of "Why is genetic testing important?" video

Why is genetic testing important?

What is DNA?

Where do genes come from and how are they passed down?

What is a genetic variant or mutation?

What do genes have to do with my health?

How were genes discovered?

How can genetic testing be helpful?

What are the different types of genetic tests? How do they differ?

How do I keep my genetic information private from my insurance company?

Is it normal to be worried about genetic test results?

What kinds of results can I expect from a genetic test?

Where can I go to learn more about the genetic tests offered by Color?

Where can I go to learn more about basic genetics?

Genetics 101

How can I authorize someone else to discuss my Color account and results?

Are there any protections against discrimination based on my results?

How does genetic testing affect life insurance, long-term care, or disability insurance?

Is Color’s website accessible to individuals with disabilities?

Where can I view Color’s Privacy Policy, Terms of Service, and Informed Consent?